The following FAQs are some common questions that our customers have before purchasing. If you have any other questions, please send them to support@yunzi.store

The following FAQs are some common questions that our customers have before purchasing. If you have any other questions, please send them to support@yunzi.store

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name and email address and we will email your invoice to assist in processing your order.

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name and email address and we will email your invoice to assist in processing your order.

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

We uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave _ which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

We uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave _ which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

We Have Experience To Solve This Problem, When You Order You Can Choose The Amount Of The Invoice According To Our Experience, We Will Try To Give An Adequate Solution To Pay Less Customs Tax.

We Have Experience To Solve This Problem, When You Order You Can Choose The Amount Of The Invoice According To Our Experience, We Will Try To Give An Adequate Solution To Pay Less Customs Tax.

Shipping methods and Estimated delivery dates of Discount Express and Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.

Shipping methods and Estimated delivery dates of Discount Express and Standard Shipping are provided under the delivery options and before the checkout. Shipping methods/times may differ depending on your shipping address.

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

After the payment was processed completed, the status of your order will show "Processing", and will not change again until your order is "Shipped". If it shows as Pending, please contact our Customer Service Representatives via live chat or click Submit a Ticket for assistance.

After the payment was processed completed, the status of your order will show "Processing", and will not change again until your order is "Shipped". If it shows as Pending, please contact our Customer Service Representatives via live chat or click Submit a Ticket for assistance.

If you received the payment confirmation email, your payment was successful. Your order is being processed and is awaiting for pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.

If you received the payment confirmation email, your payment was successful. Your order is being processed and is awaiting for pickup. If your shipment is delayed unexpectedly for some reason, you will receive a notification via email.

For each delivery, processing time and shipping time are included:

- Processing Time: The time it takes to prepare your item(s) to ship from our factory. Personalized products are custom manufactured and ship from our factory in 1-3 business days from the order date. Estimated processing dates are provided for each item on the item page. You'll receive a tracking number by email automatically once it is sent out.

- Shipping Time: The time for your item(s) to travel from our factory to your destination. Shipping estimates are from day of shipping not from the order submission date. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee every delivery within these estimated times, because these handcrafted Personalized products go through a thorough Quality Control process, and in case of yours fails to pass, it has to be remade. We know not being able to give this special gift to you is a terrible thing, but it's even worse to give you something less than perfect. 

Customers are responsible for lost orders due to incorrect shipping information. The specific delivery time will depend on the shipment method you chose. 

For each delivery, processing time and shipping time are included:

- Processing Time: The time it takes to prepare your item(s) to ship from our factory. Personalized products are custom manufactured and ship from our factory in 1-3 business days from the order date. Estimated processing dates are provided for each item on the item page. You'll receive a tracking number by email automatically once it is sent out.

- Shipping Time: The time for your item(s) to travel from our factory to your destination. Shipping estimates are from day of shipping not from the order submission date. While we make every effort to ship your order to you within the estimated time frames, we cannot guarantee every delivery within these estimated times, because these handcrafted Personalized products go through a thorough Quality Control process, and in case of yours fails to pass, it has to be remade. We know not being able to give this special gift to you is a terrible thing, but it's even worse to give you something less than perfect. 

Customers are responsible for lost orders due to incorrect shipping information. The specific delivery time will depend on the shipment method you chose. 

Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to reach your credit card or PayPal account depends on the policies of these institutions.

Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to reach your credit card or PayPal account depends on the policies of these institutions.

 If your item has arrived damaged or has an error, please let us know immediately, we will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email support@yunzi.store

RETURN POLICY

New and unworn items can be returned to us within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

CANCELLATION POLICY

The products creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.

We reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.

 If your item has arrived damaged or has an error, please let us know immediately, we will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email support@yunzi.store

RETURN POLICY

New and unworn items can be returned to us within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50 percent restocking fee. Customer should be in charge of both return and replacement postage fees.

CANCELLATION POLICY

The products creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.

We reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.

We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite charms.

We do not offer catalogues. Our products are available to view online only. The products supplied on our website are the most current ones, and it is easy to scan through the categories for your favorite charms.

When you subscribe to our newsletter, you will get deals and special offers sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit our online store for details. If you need further assistance, please contact Customer Service Representatives and we will assist you with your request.

When you subscribe to our newsletter, you will get deals and special offers sent to your email, as well as updates on our upcoming promotions. To save even more, you can visit our online store for details. If you need further assistance, please contact Customer Service Representatives and we will assist you with your request.